Windows PC/Laptop Requirements

• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs.
• Depending on what client program a call center chooses to service, the use of the Arise Secure Desktop (ASD) may be required. Additional details on the ASD can be found below.

PC REQUIREMENTS
CPU SpeedDual-core 2.8 GHz or better
or
Intel i class or AMD Phenom X2 class or better

Atom, Celeron, Pentium and Opteron processors are not permitted
Hard drive20 GB or more of available space
60 GB or more of total space
Memory4 GB of RAM or better
Operating systemWindows 7 or Windows 10
Windows 8/8.1 not supported by some clients
Standard connection and speedHard-wired connection (no wireless)
Minimum 10 mbps download / Minimum 3 mbps upload
Minimum latency threshold120 milliseconds (ms)
Monitor recommendations1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)

Dual monitors may be required on some client programs
Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements.
Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.