Technical Requirements

Is this opportunity right for me?

In order to help ensure your success, you must have a strong working knowledge of computers:

• You need to be able to use a mouse and computer keyboard
• You need to be able to shut down and turn on the computer properly
• You need to have the to navigate through multiple screens
• You need to understand how to navigate the computer’s files and desktop environment
• You need basic knowledge of programs including how to launch and close a computer program
• You need to understand how to use e-mail
• You need to know how to use the Internet
• You need to know how to create, name, save and delete a folder
• You need to know how to clear cache, cookies and history

In addition:

• You will need a quiet, noise free home office space, free of distractions
• You must be able to type at least 25 words or per minute (practice typingtest.com prior to applying).
• Clear speaking voice


PC Requirements

• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs.
• Depending on what client program a call center chooses to service, the use of the Arise Secure Desktop (ASD) may be required. Additional details on the ASD can be found below.

PC REQUIREMENTS
CPU SpeedDual-core 2.8 GHz or better
or
Intel i class or AMD Phenom X2 class or better

Atom, Celeron, Pentium and Opteron processors are not permitted
Hard drive20 GB or more of available space
60 GB or more of total space
Memory4 GB of RAM or better
Operating systemWindows 7 or Windows 10
Windows 8/8.1 not supported by some clients
Standard connection and speedHard-wired connection (no wireless)
Minimum 10 mbps download / Minimum 3 mbps upload
Minimum latency threshold120 milliseconds (ms)
Monitor recommendations1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)

Dual monitors may be required on some client programs
Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements.
Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.

MAC Requirements

• Macs must have an Ethernet port
• MacBook Air and Mac USB-C ports will not be supported
• Boot Camp and a licensed version of Windows (please see above for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

MAC REQUIREMENTS
CPU SpeedIntel Core i5 2.7 GHz processor or better
Hard drive20 GB or more of available space
60 GB or more of total space
Memory4 GB of RAM or better
Operating systemMAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems
Standard connection and speedHard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
Minimum latency threshold120 milliseconds (ms)
Monitor recommendations1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)

Dual monitors may be required on some client programs
Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements.
Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.

Accessories, Software and Internet/Phone Service Providers

REQUIRED ACCESSORIES
USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended.

Suggestions:
• Plantronics PLNAUDIO478 USB • Logitech USB H570e • Jabra UC VOICE 150

To get started, Lionx recommends: Mpow
Hard-wired Telephone and headset (required for Production/Servicing) Plantronics S12 or similar recommended

To get started, Lionx recommends: AGPtEK
SOFTWARE
Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. Please see the Client Opportunity Announcement for details.

(Optional) Mozilla Firefox or Chrome for Windows
Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software.

Call Centers and their agents are responsible for maintaining the security and reliability of their equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your company to the suspension or termination of its MSA or SOW:
▪ Malware infected software
▪ Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.)
▪ Non-Arise provided VPN software or Proxy settings
▪ TOR or other privacy software
INTERNET AND PHONE SERVICE PROVIDERS
Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted.

Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.

Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.

USB connected modems are not supported.
Hard-wired land line telephone service Hard-wired land line telephone service

ASD (Arise Secure Desktop)

The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a call center will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the Arise Platform to service a client program.
Not all client programs require the use of an ASD so it is recommended that an agent review the Opportunity Announcement in detail to see if an ASD will be needed.

• If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent

• Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD.

The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC.