French Québécois Speakers needed. Exciting opportunity to support TAX PREPARATION SOFTWARE Customers in Canada this tax season! No English necessary!
What to Expect with the TAX PREPARATION SOFTWARE client
Work from Home – Inbound Customer Calls:
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for TAX PREPARATION SOFTWARE customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up actions.
Interested in this opportunity?
|Job Category||FILLED - PENDING APPROVAL TO RE-OPEN|