Own a home? Then you know the value of home warranty services for repairs! Our HOME WARRANTY SERVICES CLIENT offers a full selection of hassle-free, cost-effective home repair solutions. They have provided a variety of home warranty, repair and maintenance services for more than 35 years!
What to Expect – Inbound Client Customer Calls
• Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract
– to initiate a claim
– to request a service contractor
– to make a referral and/or maintenance request
• Verifying of caller’s identity before communicating account related information.
• Responding to general inquiries.
• Describing the services, plans, and requirements.
• Processing change of address requests.
• Accepting and processing requests for information materials.
• Researching and resolving customer complaints.
• Performing callbacks as a result of complaint resolution.
• Billing clarification questions.
• Transferring calls to Customer Service when required.
• Claim status questions and inquiries.
• Three way conferencing and scheduling between customers and service providers.
Interested in this opportunity?
|Job Category||Home Warranty Services|